1. What types of products do you offer?
We specialize in high-quality home goods, including:
- Blankets in various materials and styles
- Pillows for sleeping and decoration
- Throws and other cozy home accessories
2. How do I choose the right product for my needs?
Each product page includes detailed descriptions, materials, and dimensions to help you make an informed decision. If you need further assistance, feel free to contact us.
3. Do you offer customization?
Yes, we offer customization for select products, such as personalized blankets or pillows. Contact our customer support team for more details and pricing.
4. What is your return policy?
We accept returns on unused and undamaged items within 30 days of delivery. Customized products are non-returnable unless defective. For more details, please refer to our Returns & Refunds Policy.
5. How do I care for my blankets and pillows?
Care instructions are provided on the product label and in the product description. Most blankets and pillow covers are machine washable on a gentle cycle, but please check specific care instructions to ensure longevity.
6. Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping times and fees vary depending on the destination and order size. Any applicable customs duties or taxes are the customer’s responsibility.
7. How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. Use this number to check the status of your shipment on the courier’s website.
8. What payment methods do you accept?
We accept:
- Credit/Debit Cards (Visa, Mastercard, American Express)
- PayPal
- Other payment options may be available depending on your location
9. Do you offer bulk discounts?
Yes, we provide discounts for bulk or wholesale orders. Contact us with your requirements for a custom quote.
10. How can I contact customer support?
You can reach us via:
- Email: [email protected]
- Live Chat: Available during business hours on our website
11. Can I cancel or modify my order?
Orders can be canceled or modified within 24 hours of placement. After that, we may not be able to make changes as processing begins quickly. Contact us immediately if you need assistance.
12. Are your products eco-friendly?
We are committed to sustainability and offer eco-friendly options for many of our products. Look for the “Eco-Friendly” label on product pages for more information.