At Mimoes Online, your satisfaction is our priority. If you are not completely happy with your purchase, we’re here to help. Please review our returns and refunds policy below for more information.
1. Eligibility for Returns
We accept returns under the following conditions:
- Items must be returned within 30 days of delivery.
- Items must be unused, unwashed, and in their original condition with all tags and packaging intact.
- Customized or personalized items cannot be returned unless they are defective or damaged.
2. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact us at [email protected] with your order number, item details, and reason for return.
- Our team will review your request and provide return instructions, including the return shipping address.
- Ship the item(s) back to us using a trackable shipping method. Customers are responsible for return shipping costs unless the return is due to our error.
3. Refund Policy
- Refunds will be processed to your original payment method once the returned item is received and inspected.
- Please allow 5-10 business days for the refund to appear in your account, depending on your payment provider.
- Shipping fees are non-refundable unless the return is due to an error on our part (e.g., defective or incorrect items).
4. Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order.
5. Damaged or Defective Items
If your item arrives damaged or defective:
- Notify us within 48 hours of delivery.
- Provide your order number, a description of the issue, and clear photos of the damage or defect.
- We will offer a replacement, store credit, or refund based on your preference.
6. Non-Returnable Items
The following items cannot be returned:
- Customized or personalized products
- Clearance or final sale items
7. Late or Missing Refunds
If you haven’t received your refund after 10 business days:
- Check with your bank or credit card company; processing times may vary.
- Contact us at [email protected], and we’ll assist you.
8. Return Address
Once your return request is approved, we will provide the appropriate return shipping address.
9. Contact Us
If you have any questions or concerns about returns and refunds, feel free to reach out:
- Email: [email protected]
- Live Chat: Available on our website during business hours