At Mimoes Online, we aim to deliver your favorite home goods quickly and efficiently. Please review the details of our shipping and delivery policy below.
1. Processing Time
- Orders are typically processed within 1-3 business days after payment is confirmed.
- Custom or bulk orders may require additional processing time. You will be notified of any delays.
2. Shipping Options
We offer the following shipping options:
- Standard Shipping: Estimated delivery within 7-14 business days.
- Express Shipping: Estimated delivery within 3-7 business days. Additional fees apply.
Shipping options and costs will be displayed at checkout based on your location and the size of your order.
3. International Shipping
We ship to most countries worldwide.
- Delivery times may vary depending on your location and customs clearance.
- Customers are responsible for any customs duties, taxes, or import fees required by their country.
4. Shipping Rates
Shipping rates are calculated based on the weight, dimensions, and destination of your order. The total shipping cost will be displayed at checkout before payment is completed.
5. Order Tracking
Once your order is shipped, you will receive an email with a tracking number and link to track your shipment. Use this number to check the status of your delivery on the courier’s website.
6. Delays and Issues
While we strive to deliver on time, delays can occur due to:
- Weather conditions or natural events
- Customs clearance for international orders
- High order volumes during peak seasons
If you experience any delays or issues, please contact us at [email protected], and we will assist you.
7. Undeliverable Packages
If a package is returned to us due to an incorrect address, failure to collect, or other delivery issues:
- We will contact you to arrange re-delivery. Additional shipping fees may apply.
- If you prefer to cancel the order, a refund (excluding shipping fees) will be processed.
8. Damaged or Lost Packages
- If your package arrives damaged, please contact us within 48 hours of delivery with photos of the damage and packaging. We will arrange a replacement or refund.
- For lost packages, contact us as soon as possible, and we will work with the courier to resolve the issue.
9. Free Shipping
We occasionally offer free shipping promotions. Check our website or subscribe to our newsletter to stay updated.
10. Contact Us
If you have any questions or concerns about shipping and delivery, please reach out to us:
- Email: [email protected]